FlyerTalk

FlyerTalk
Founded 1998
Headquarters El Segundo, California
Founder(s) Randy Petersen
Parent Internet Brands
Website flyertalk.com

FlyerTalk is an Internet forum for discussion of airline frequent-flyer programs, hotel loyalty programs and other issues related to air travel. The site was founded in 1998 by Randy Petersen and was acquired by Internet Brands in 2007.[1]

History

According to Petersen, as editor of InsideFlyer, he saw FlyerTalk as a way to allow the readers to combine their knowledge into a knowledgebase.[2] Since that time, the site has grown to more than 200 forums and over 20,000,000 posts. The site has approximately 20 million page views per month and 27,000 – 52,000 daily unique visitors. [3] On 16 November 2010, Randy Petersen announced that he would leave FlyerTalk at the end of the year;[4] and in March 2011, he launched a different vision of the future with MilePoint.[5]

Industry Use

Some of the hotel and airline forum participants include official presences who use the site to learn about the issues important to their customer base. One example of the site's influence is a wager between the Continental Airlines CEO and a site member as to whether 60 or more community members would voluntarily fly (using their own miles and incurring their own out-of-pocket expenses) to a feedback meeting in Houston for the airline; 274 did.[6] FlyerTalk has been cited as a powerful voice in shaping airlines' reward programs [7][8] and as a source for novel ways to use frequent flier miles.[9][10][11]

See also

References

  1. ↑ New York Times (2007-03-13). "FlyerTalk Sold". The New York Times. Retrieved 2007-03-13.
  2. ↑ Tsai, Jessica (December 2007). "Power to the People". CRM Magazine. Retrieved 2007-12-28.
  3. ↑ "WebFlyer :: The Frequent Flyer Authority". Retrieved 2007-12-28.
  4. ↑ http://www.flyertalk.com/forum/15147877-post1.html
  5. ↑ "Most Popular E-mail Newsletter". USA Today. 2011-12-05.
  6. ↑ http://www.nytimes.com/2005/06/14/technology/14iht-chat.html
  7. ↑ BNET. "How valuable is FlyerTalk?".
  8. ↑ Toronto Globe and Mail (2008-07-23). "Something to Talk About". The Globe and Mail.
  9. ↑ AOL WalletPop. "More road warriors using ff miles to get by".
  10. ↑ New York Times (2008-07-13). "The miles pile up". The New York Times. Retrieved 2010-05-02.
  11. ↑ CBS News (2007-12-30). "The Frequent Flier Fanatics".
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