Service Assurance Agent

IP SLA (Internet Protocol Service Level Agreement) is an active computer network measurement technology that was initially developed by Cisco Systems. IP SLA was previously known as Service Assurance Agent (SAA) or Response Time Reporter (RTR).

Functions

Routers and switches enabled with IP SLA perform periodic network tests or measurements such as

Hypertext Transfer Protocol (HTTP) GET
File Transfer Protocol (FTP) downloads
Domain Name System (DNS) lookups
User Datagram Protocol (UDP) echo, for VoIP jitter and Mean Opinion Score (MOS)
Data-Link Switching (DLSw) (SNA Tunneling protocol)
Dynamic Host Configuration Protocol (DHCP) lease requests
Transmission Control Protocol (TCP) connect
Internet Control Message Protocol (ICMP) echo (remote ping)

The exact number and types of available measurements depends on the IOS version. IP SLA is very widely used in service provider networks to generate time-based performance data. It is also used together with Simple Network Management Protocol (SNMP) and Netflow, which generate volume-based data.

Usage considerations

For IP SLA tests, devices with IP SLA support are required. IP SLA is supported on Cisco routers and switches since IOS version 12.1. Other vendors like Juniper Networks or Enterasys Networks support IP SLA on some of their devices.
IP SLA tests and data collection can be configured either via a console (command-line interface) or via SNMP.
When using SNMP, both read and write community strings are needed.
The IP SLA voice quality feature was added starting with IOS version 12.3(4)T. All versions after this, including 12.4 mainline, contain the MOS and ICPIF voice quality calculation for the UDP jitter measurement.

Processing and presentation of data

A software tool is required in order to plot IP SLA test results, which are available from various vendors, including ProLAN,^[1] infosim,^[2] Watch4Net,^[3] Hewlett-Packard,^[4] SevOne,^[5] and NETvisor.^[6]

References

↑ "Web page for the ProLAN NPM Analyst" (in Russian). ProLan. Retrieved March 13, 2009.
↑ "Official website of infosim". infosim. Retrieved November 23, 2016.
↑ "Official website of Watch4Net/Dell EMC". EMC Corporation. Retrieved November 23, 2016.
↑ "Performance Insight Report Pack for Service Assurance 1.0". Hewlett-Packard Development Company, L.P. Retrieved March 13, 2009.
↑ "Application Delivery Testing". SevOne, Inc. Retrieved November 23, 2016.
↑ "Web page for PerformanceVisor". NETvisor Ltd. Retrieved November 23, 2016.

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