West Corporation

West Corporation
Public
Traded as NASDAQ: WSTC
Industry

Unified Communications Interactive Services Specialized Agent Services Telecom Services

Safety Services
Headquarters Omaha, Nebraska, USA
Key people

Tom Barker - Chief Executive Officer

Nancee Berger - President and Chief Operating Officer

Jan Madsen - Chief Financial Officer and Treasurer

David Treinen - Executive Vice President, Corporate Development and Planning

Rod Kempkes - Chief Administrative Officer

David Mussman - Executive Vice President, General Counsel

[1]
Revenue Increase $2.6 billion USD (2012[2]
Number of employees
 26,430 (2013) [3]
Website west.com

West Corporation is a publicly traded telecommunications services provider based in Omaha, Nebraska.[4]

Affiliates

West Corporation operates under two segments: Communications Services and Unified Communications to provide customer contact services, conferencing services, event services and emergency call operations.[5][6] Intrado supports emergency call operations, Intercall is the world’s largest conferencing service provider, and Televox offers healthcare products and communications support in commercial markets.[7][8] West also holds an office at the Wisconsin Trade Center in Middleton, Wisconsin.

History

Gary and Mary West co-founded WATS Marketing of America in 1978.[9] The couple left the company in 1985 and Mary West founded West Teleservices with Troy Eaden in 1986.[9] Gary West joined West Teleservices one year later as chairman.[9]

During the first decade, West Teleservices hired thousands of employees and reached over $100 million in net proceeds.[9] West Teleservices expanded their products through a series of acquisitions, including Tel Mark Sales Inc., Intercall, Televox, and HyperCube.[9]

In November 1996, West went public with 2,000 employees.[9]

In 2002, West acquired Tel Mark Sales, Dakotah Direct, and Attention, LLC.[9] The following year, West acquired conferencing company InterCall and ConferenceCall.com.[9][10]

In 2006, West which had been publicly traded since 1996, recapitalized under the sponsorship of investor groups led by Thomas H. Lee Partners and Quadrangle Group.[9] Gary and Mary West continued to maintain 25 percent of the company.[9]

In January 2015, West announced the sale of its agent services businesses to Alorica. The sale closed in early March 2015.[11]

Name history

West Teleservices changed its name to West Corporation on Jan. 1, 2001.[12] The company name had been West TeleServices Corporation from November 1996 through 2000.[9][12]

Acquisitions

Since 2002, West Corporation has invested approximately $2.7 billion in strategic acquisitions.[9]

West has acquired:

Awards

References

  1. ↑ http://www.west.com/about-us/executive-team/. Missing or empty |title= (help)
  2. ↑ "WSTC Key Statistics". Yahoo! Finance. Retrieved 11 July 2013.
  3. ↑ "WSTC Profile". Yahoo! Finance. Retrieved 11 July 2013.
  4. 1 2 "COMPANY NEWS; WEST TO BUY ECI CONFERENCE CALL SERVICES". The New York Times. Retrieved 11 July 2013.
  5. ↑ "WSTC Profile". Yahoo! Finance. Retrieved 11 July 2013.
  6. ↑ "International Customer Care Facilities". West Corporation. Retrieved 11 July 2013.
  7. ↑ "InterCall Acquires Unisfair". Elearning. Retrieved 11 July 2013.
  8. ↑ "Company Overview of TeleVox Software, Inc.". Businessweek. Retrieved 11 July 2013.
  9. 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 "West Corp.'s public offering puts a face on behind-the-scenes operations". Omaha.com. Retrieved 11 July 2013.
  10. 1 2 "West Buys ConferenceCall.com for $38.5 Million". Direct Marketing News. Retrieved 11 July 2013.
  11. ↑ "Alorica Completes Acquisition of West Corporation's Agent Services Businesses, Including ARM". Retrieved 20 August 2016.
  12. 1 2 "WEST CORP. /Omaha, Nebraska Firm With Low Profile Enjoying High Growth". Investors.com. Retrieved 11 July 2013.
  13. ↑ "West Corp. to Buy Worldwide Asset.". HighBeam Research. Retrieved 11 July 2013.
  14. ↑ "COMPANY NEWS; WEST WILL PAY $207 MILLION FOR SPRINT'S CONFERENCING UNIT". The New York Times. Retrieved 11 July 2013.
  15. ↑ "West completes Intrado acquisition". Denver Business Journal. Retrieved 11 July 2013.
  16. ↑ "West Corporation Completes Raindance Acquisition and Updates 2006 Guidance". TMCnet.com. Retrieved 11 July 2013.
  17. ↑ "West Corporation to Acquire TeleVox Software and CenterPost Communications". TMCnet.com. Retrieved 11 July 2013.
  18. ↑ "West Completes Acquisition of TeleVox". TMCnet.com. Retrieved 11 July 2013.
  19. ↑ "In Brief: Neb. Outsourcer West Sets Buyout.(West Corp.)(Omnium Worldwide Inc.)(Brief article)". HighBeam Research. Retrieved 11 July 2013.
  20. ↑ "Company Overview of HBF Group, Inc.". Businessweek. Retrieved 11 July 2013.
  21. ↑ "West Buys Genesys Conferencing". TMCnet.com. Retrieved 11 July 2013.
  22. ↑ "InterCall Asserts Vision for Virtual Events with Acquisition of Stream57". Intercall. Retrieved 3 October 2014.
  23. ↑ "West Corp. Buys Holly Connects". Mergers & Acquisitions. Retrieved 11 July 2013.
  24. ↑ "West Corporation Reports Fourth Quarter and Full Year 2010 Results and Provides 2011 Guidance". Reuters. Retrieved 11 July 2013.
  25. ↑ "West Corp. acquires HyperCube". Longmont Times-Call. Retrieved 11 July 2013.
  26. ↑ "SchoolMessenger Acquired by West Corporation". edSurge. Retrieved 14 April 2014.
  27. ↑ "West Corporation Awarded for Support of National College ISE Program". National College. Retrieved 11 July 2013.
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