Arvato
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Private | |
Industry | B2B |
Headquarters | Gütersloh, Germany |
Area served | Worldwide |
Products | customer support, financial services, logistics, |
Revenue | 4.847 Billion Euro 31. December 2015 |
Number of employees | 70,653 |
Parent | Bertelsmann |
Website | Arvato |
![](../I/m/Arvato_services_Muenster.jpg)
arvato is a fully integrated subsidiary of Bertelsmann SE & Co. KGaA.[1] Approximately 70,000 employees work for arvato services in more than 40 countries.[2] Its services include customer support by phone, email and chat, the development and execution of customer loyalty programs, financial transaction processing and logistics.[3][4][5][6][7] Arvato also offers complementary logistical services, such as consulting, procurement/purchasing, order management, production, repair services and warehousing.
As a customer service provider and global player[8][9][10][11] in B2B[12][13][14][15][16] the company competes in diverse markets with other international enterprises such as Stream Global Services and Xceedcc.
The history of arvato began over 175 years ago, when Carl Bertelsmann opened a lithographic printing shop in the East Westphalian town of Gütersloh. This was the first step in the development of a corporate division that today accounts for more Bertelsmann employees than any other. The business began by printing and shipping books and other printed materials for Bertelsmann’s publishing companies, then expanded to provide services for external customers. This marked the birth of arvato, which subsequently grew larger, became involved in new industries, developed innovative products and expanded into other countries and continents − until it became what it is today.
arvato is organized into several solution groups:
- Customer Relationship Management (CRM), services include call centers.
- Supply Chain Management, services include distribution, ecommerce and packaging
- Financial Service
- IT Services
- Digital Marketing
- Print Service
- Replication (Sonopress, formerly arvato Entertainment), services include optical disc replication, distribution and packaging
Each solution group comprises one to many reporting units.
Locations
North America | South America | Europe | Africa | Asia | Oceania |
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CanadaKitchener, Ontario |
BrazilSão Caetano do Sul - SP São Paulo Osasco - SP Hortolândia - SP |
AustriaSchwechat Wien |
Ivory CoastAbidjan |
ChinaBeijing Changchun Foshan Hangzhou Hong Kong Nanchang Shanghai Shenzhen Xiamen IndiaBangalore Gurgaon Mumbai AustraliaSmithfield, NSW Northmead, NSW | |
United StatesNew York, New York Valencia, California San Francisco, California Los Gatos, California Los Angeles, California Weaverville, North Carolina Greenville, South Carolina Dulles, Virginia Louisville, Kentucky Pleasant Prairie, Wisconsin Yakima, Washington Reno, Nevada Chandler, Arizona |
ColombiaBucaramanga |
BelgiumVendin le Vieil Zaventem |
MoroccoCasablanca |
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MexicoSan Jerónimo, Monterrey Mexico |
PerúBellavista, Callao |
Czech RepublicBrno Nymburk Stochov Tábor |
SenegalDakar |
JapanChiba-Ken |
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UruguayMontevideo |
DenmarkKopenhagen |
South AfricaUitenhage |
MalaysiaKuala lumpur |
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EstoniaTallinn |
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FinlandHelsinki |
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FranceVendin le Vieil Lens Noyelles sous Lens |
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Germany58 Locations |
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IrelandDublin |
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ItalyBergamo Calcinate Milano |
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NetherlandsAbcoude Heijen Hendrik-Ido-Ambacht Maastricht Venlo Venray |
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NorwayOslo Rørvik |
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PolandBłonie Konin Kraków Plewiska Poznań Szczecin Żerniki Płock Jasin Stryków |
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PortugalLisbon |
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RomaniaBrasov Sibiu Cluj |
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RussiaYaroslavl |
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SpainAlcalá de Henares Alcorcón Barcelona Jerez Madrid Martorell Sevilla Salamanca Zaragoza |
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SwedenMalmö Stockholm Uppsala Varberg |
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SwitzerlandAdligenswil Baar Rothkreuz Schlieren Zürich |
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TurkeyAdana Ankara Elazig Gümüşhane Istanbul Izmir |
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United KingdomBirmingham Bootle Chesterfield Congleton Slough Swansea Willerby |
Recent acquisitions
In 2014, arvato continued its expansion into integrated e-commerce services by acquiring major parts of the Netrada group, a leading e-commerce and logistics provider for the fashion industry.[17]
References
- ↑ "In a company like Bertelsmann, all the opportunities lie in the power of the organization". Retrieved 2011-04-17.
- ↑ "Facts & Figures". Archived from the original on 30 April 2011. Retrieved 2016-01-22.
- ↑ "French pharmaceuticals manufacturer Genopharm has selected arvato services healthcare to handle both warehousing and distribution of its entire product range.". Retrieved 2011-04-17.
- ↑ "Groove Attack and rough trade will outsource the management of their logistics and accounts receivable to arvato services under long-term contracts". Retrieved 2011-04-17.
- ↑ "in Troyes, the specialist logistician has seized an opportunity by taking over the Italian company Bomi". Retrieved 2011-04-17.
- ↑ "Arvato supports 10 Microsoft Partner, Certification and Academic programs across North America and Latin America.". Retrieved 2011-04-17.
- ↑ "Nexgenn trains Arvato Services". Retrieved 2011-04-17.
- ↑ "P4 also signed a contract with Arvato Services for the maintenance of an external Call Center located in Poznań". Retrieved 2011-04-17.
- ↑ "arvato services arrived in Northern France when it purchased Setradis in 1996". Retrieved 2011-04-17.
- ↑ "Arvato to Use AT&T Network to Support Global Call Centers Located in Argentina and Canada". Retrieved 2011-04-17.
- ↑ "arvato services Awarded Multi-Year Document Management Services Contract by SAF-HOLLAND". Retrieved 2011-04-17.
- ↑ "NEXOR and arvato services sign agreement". Retrieved 2011-04-17.
- ↑ "Global Business Process Outsourcing". Retrieved 2011-04-17.
- ↑ "arvato Secures Another Major Contract From Reader's Digest Association". Retrieved 2011-04-17.
- ↑ "NeoMedia Technologies and arvato services reach 120 million consumers worldwide". Retrieved 2011-04-17.
- ↑ "AC Milan has appointed arvato services to launch a brand new membership programme for its fast-growing 23 million-strong global supporter base". Retrieved 2011-04-17.
- ↑ "History". www.arvato.com. Retrieved 2016-03-16.