ResDiary

ResDiary.com
Headquarters Glasgow, United Kingdom
Key people Mike Conyers – CEO
Industry Hospitality
Products Online restaurant reservations
Employees 40(Jan 2016)
Website resdiary.com

ResDiary is an online reservation system[1] founded in 2006. According to the company, 8.7 million covers are booked every month, in over 6,000 restaurants, across 57 countries using ResDiary technology. The globally available booking system can be used on a variety of platforms, provides 24-hour reservation services via customer websites, Facebook and Twitter, and supports feedback and review functionality.[2][3]

ResDiary is headquartered in Glasgow[4] and has team members and licensees in the UK, Ireland, New Zealand, Australia, Italy, France, Canada, Denmark, Sweden, Norway, Indonesia, the Philippines,[5][6] Kazakhstan, Dubai, Bahrain,[7] and South Africa. The service is used by the Houses of Parliament restaurants, the Royal Opera House as well as by Scottish Michelin star chefs Martin Wishart and Tom Kitchin.[8][9][10]

No transaction charges

ResDiary's business model is based on a flat monthly charge instead of a transactional fee.[11]

Yield management for puppies

ResDiary is said to deliver a system to track the pattern of a restaurant's reservations together with table and yield management functions. These ensure that occupancy and profitability are maximized with limited stress on kitchen production and floor staff at peak times.[12] Mike Conyers (CEO) spoke of the concept that ResDiary makes yield management so simple that even a puppy could handle it in the WiT (World in Travel) conference in Singapore October 2015.[13]

Genuine reviews

ResDiary offers a verified source of information for restaurateurs based on data provided by customers at the time of booking.[14] Following each visit, each diner is contacted by email and offered a change to grade the venue using a star system and submit comments. Each review is backed up by the customers's booking data, including detail such as where the diner was seated and what they ordered.

Ticketing

The restaurant industry was said to be losing our on up to £16bn in revenue every year because diners fail to turn up for bookings.[15] ResDiary introduced cancellation fee technology to tackle no shows. ResDiary Guarantees allows operators to securely take credit card details with Stripe Connect and charge a cancellation fee.[16] This ticketing technology is being used by The Fat Duck [17] and The Cove Club in Shoredtitch which was the first restaurant in the UK to use a system for diners to pay for their meal in advance.[18]

Acquisition

In October 2016 ResDiary announced acquisition of Nudge eCRM bringing together their reservation platform and table management system with Nudge’s CRM, marketing and analytics platform.

Licensee Model

Dimmi Australia has licensed ResDiary to power its restaurant reservation engine, dining portal and online bookings since inception in 2009. Dimmi also licenses the ResDiary reservation API to power it affiliate relationships with Quantas, Zomato (formerly Urban Spoon), Yelp, Google, Time Out and TripAdvisor. In May 2015 Dimmi was acquired by TripAdvisor yet still continues to use ResDiary instead of TripAdvisor’s French Reservation system, La Forchette.

Awards

References

  1. ↑ "Online restaurants reservation app expands". Manila Bulletin. Retrieved 12 January 2016.
  2. ↑ "ResDiary introduces cancellation fee technology to tackle no-shows". BigHospitality.co.uk. Retrieved 11 January 2016.
  3. ↑ "Restaurant industry embraces new food tech". The Australian Financial Review. Retrieved 11 January 2016.
  4. ↑ "Pinoy start-up Govago takes in Glasgow-based ResDiary to usher PHL restos out of pen and paper culture". GMA News Online. Retrieved 11 January 2016.
  5. ↑ "ResDiary targets PH restaurant industry". The Manila Times. Retrieved 11 January 2016.
  6. ↑ "UK-based firm offers online restaurant booking system". The Philippine Star. Retrieved 11 January 2016.
  7. ↑ "Online restaurant booking specialist ResDiary seals Bahrain deal". Herald Scotland. Retrieved 11 January 2016.
  8. ↑ "ResDiary sets sights on US after web deal". The Scotsman. Retrieved 11 January 2016.
  9. ↑ "ResDiary chief hails 'breakthrough' deals in Asia". The Scotsman. Retrieved 11 January 2016.
  10. ↑ "ResDiary launches new tech to curb no-show revenue loss". Morning Advertiser. Retrieved 12 January 2016.
  11. ↑ http://www.webintravel.com/amid-food-beverage-disruption-accor-launches-table-plus/
  12. ↑ http://www.heraldscotland.com/business/13133260.Company_s_bread_and_butter_is_booking_you_a_good_table/
  13. ↑ http://www.webintravel.com/listeners/mike-conyers/
  14. ↑ http://sltn.co.uk/2014/02/20/system-targets-genuine-reviews/
  15. ↑ http://www.bighospitality.co.uk/Business/No-shows-losing-restaurants-16bn-a-year
  16. ↑ http://www.bighospitality.co.uk/Business/ResDiary-introduces-cancellation-fee-technology-to-tackle-no-shows
  17. ↑ http://www.eater.com/2015/9/3/9255127/the-fat-duck-tickets-menu-2015
  18. ↑ http://www.bighospitality.co.uk/Business/London-restaurant-introducing-ticketing-system-to-combat-no-shows
  19. ↑ http://herald-events.com/digitalawards/2013-results/
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