Thomas Cook Group

Thomas Cook Group
Public
Traded as LSE: TCG
Industry Hospitality, tourism
Predecessor Thomas Cook & Son
Thomas Cook AG
MyTravel Group plc
Founded 2007
Headquarters Peterborough, Cambridgeshire, England
Area served
 Global
Key people
 Peter Fankhauser (CEO)
Products Charter and scheduled passenger airlines, package holidays, cruise lines, hotels and resorts
Services Travel agencies
Revenue £7,834 million (2015)[1]
£310 million (2015)[1]
£19 million (2015)[1]
Number of employees
 21,813 (2015)[2]
Subsidiaries Thomas Cook Retail
Thomas Cook Airlines
Condor
Hotels4u
Neckerman
Website www.thomascookgroup.com

Thomas Cook Group plc is a British global travel company listed on the London Stock Exchange. It was formed on 19 June 2007 by the merger of Thomas Cook AG, itself the successor to Thomas Cook & Son, and MyTravel Group plc. It is a constituent of the FTSE 250 Index.

At the time of the merger, 52% of the shares in the new company were held by the German mail-order and department store company Arcandor (the former owner of Thomas Cook AG) and 48% owned by the shareholders of MyTravel Group. Arcandor filed for bankruptcy in June 2009,[3] and its shares in Thomas Cook were sold in September 2009.[4]

The group owns a number of tour operators, as well as charter airlines based in the United Kingdom, Belgium and Scandinavia. Thomas Cook also owns the scheduled airline Condor and booking website Hotels4u.

History

Formation

In February 2007, it was announced that the Thomas Cook AG and MyTravel Group plc were to merge. The companies announced they expected to make savings of over £75 million a year, following the integration of both businesses. Under the terms of the merger, the owners of Thomas Cook AG, KarstadtQuelle (later Arcandor), owned 52% of the new group. The shareholders of MyTravel Group owned the remaining 48% share.[5] The merger was completed in June 2007,[6] and took place through the formation of 'NewCo' which effectively purchased MyTravel and Thomas Cook and was then listed on the London Stock Exchange under the name of Thomas Cook Group plc.[7]

2000s

On 14 February 2008, Thomas Cook bought booking website Hotels4U.com for £21.8 million.[8] On 6 March 2008, the company bought back its licence to operate the Thomas Cook brand in the Middle East and Asia from the Dubai Investment Group for an amount estimated to be around 249 million euros.[9] In April 2008 Thomas Cook bought the luxury travel firm Elegant Resorts from its founders Geoff Moss and Barbara Catchpole for an undisclosed figure.[10] The company took over Preston-based Gold Medal International, owner of NetFlights, in a deal worth £87 million in December 2008.[11]

On 8 March 2009 Thomas Cook signed a deal with Octopus Media Technology to host, upload, and provide an online video player for Thomas Cook TV.[12] In Spring 2009 Thomas Cook UK signed a deal with International Entertainment Supplier The E3 Group, to exclusively supply entertainment to the group.[13]

In June 2009, Thomas Cook's majority shareholder Arcandor filed for bankruptcy, although the group was not affected.[3] Arcandor's shares in Thomas Cook were sold by its creditor banks in September 2009.[4]

In July 2010, Thomas Cook Group bought German tourism company Öger Tours, which was owned by Vural Öger.[14]

A Thomas Cook travel agency in Leeds, West Yorkshire showing the old logo.
A Thomas Cook travel agency with current logos in Cross Gates, Leeds.

It was announced on 8 October 2011 that Thomas Cook Group was to merge its branch network with that of The Co-operative Travel to create the UK's largest travel network. The deal saw the new network 70%-owned by Thomas Cook and 30%-owned by Co-operative Travel.[15] Thomas Cook's Going Places branded branches were rebranded under the Co-operative's brand.[16]

On 22 November 2011, Thomas Cook shares lost about three quarters of their value on the London Stock Exchange after the company announced it was in talks with its banks to increase borrowing by some £100 million, but the shares recovered somewhat the following day. There were also reports that the company was planning to close 200 of its 1,200 travel agencies and foreign exchange offices.[17]

In May 2012, Harriet Green was appointed as the chief executive officer of Thomas Cook Group,[18] succeeding Manny Fontenla-Novoa who was CEO from 2003 until August 2011. On 1 July 2013, Thomas Cook announced that it would cease publishing the Thomas Cook European Timetable, along with closure of the rest of its publishing business. The final edition of the timetable was published in August 2013,[19] but publication resumed in early 2014 under a new publishing company not affiliated with Thomas Cook.[20]

In February 2014 Thomas Cook Group sold Gold Medal Travel including Netflights.com to dnata for a reported £45 million.[21]

On 26 November 2014, it was announced that Green was leaving with immediate effect, and that Peter Fankhauser, the COO would take over as CEO.[22]

2006 Carbon monoxide poisoning

In October 2006, two young British children, Christianne and Robert Shepherd aged seven and six years old respectively, died from carbon monoxide poisoning while on a holiday in Corfu booked through Thomas Cook.[23] They were the first such deaths in the company’s history.[24] Two Thomas Cook employees were subsequently amongst 11 defendants facing manslaughter by negligence charges at a criminal trial in Greece in 2010 – both were acquitted and the company was cleared of any wrongdoing.[25]

In 2015, a UK inquest was held into the children’s deaths and some employees of the company exercised their legal right to decline to respond to questions put to them during the course of the inquest.[26][24] The jury returned a verdict of unlawful killing and concluded that the travel group had “breached its duty of care”.[27][28]

After the inquest, The Mail on Sunday published a news story saying that Thomas Cook had received £3m from the owners of the hotel where the children’s deaths had occurred, and the dead children’s parents criticism of the company and its handling of the accident were widely reported in the British press.[29] In response, Thomas Cook made a charitable donation of £1.5m to Unicef. However, the children’s family said that they had not been consulted about this donation, which itself became the subject of criticism.[30] In UK newspaper The Independent Joanna Bourke wrote: "Nothing Thomas Cook could ever do would bring back the two children killed by carbon monoxide poisoning on a Greek holiday in 2006. But the firm’s handling of the case has been a lesson in how not to manage a crisis".[29]

Ownership

Thomas Cook Group plc's three major shareholders as of June 2016 were Invesco (19%), Standard Life Investments Ltd (10%) and Guang Chang Guo (7.03%). The remainder of the stock floats freely.[31]

Operations

An Airbus A321 of Thomas Cook Airlines lands at Bristol Airport in 2014

Thomas Cook Group operates in five main divisions, UK, Central Europe, German airlines, West Europe and Northern Europe.[32]

With a joint fleet, at merger, of 97 aircraft, 2,926 stores, 32,722 employees, and over 19.1 million annual customers, the new group became the second largest travel company in Europe and the UK, behind TUI Travel.[33]

The refusal by Thomas Cook to pay statutory EU compensation to customers who have been cancelled or delayed, means that there is a substantial liability accruing on the Airline's balance sheet.[34]

Sponsorship

Thomas Cook has been a main sponsor of Manchester City and Peterborough United football clubs. On 22 May 2009, Manchester City announced that the six-year partnership with Thomas Cook would conclude at the end of the 2008/09 Premier League Season.[35]

Thomas Cook was a sponsor of the London 2012 Olympic Games. As one of the UK's biggest and most popular providers of package holidays, Thomas Cook was appointed to provide "affordable and accessible" holidays and accommodation throughout the games.[36]

References

  1. 1 2 3 "Preliminary Results 2015" (PDF). Thomas Cook Group. Retrieved 15 April 2016.
  2. ↑ "About Us". Thomas Cook. Retrieved 15 April 2016.
  3. 1 2 "Germany's Arcandor in bankruptcy". BBC News. 9 June 2009. Retrieved 5 October 2013.
  4. 1 2 Scuffham, Matt (9 September 2009). "Arcandor banks launch Thomas Cook share placement". Reuters. Retrieved 5 October 2013.
  5. ↑ "MyTravel and Thomas Cook merging". BBC News. 12 February 2007. Retrieved 6 October 2013.
  6. ↑ "Annual Report & Accounts 2007" (PDF). Thomas Cook Group. 2007. Retrieved 5 October 2013.
  7. ↑ "UK High Court backs MyTravel, Thomas Cook merger". Forbes. 18 June 2007. Archived from the original on 17 January 2008. Retrieved 21 June 2007.
  8. ↑ Monaghan, Angela (14 February 2008). "Thomas Cook buys travel website hotels4U". The Daily Telegraph. London. Retrieved 3 April 2015.
  9. ↑ "Thomas Cook Group buys businesses in India and Middle East". travelweekly. Retrieved 3 April 2015.
  10. ↑ "Thomas Cook buys Elegant Resorts" BBC News 7 April 2008
  11. ↑ Thomas Cook buys Gold Medal International Manchester Evening News, 18 December 2008
  12. ↑ Tentacles everywhere UKTI Article
  13. ↑ E3 Group expands into stage schools franchise market
  14. ↑ Thomas Cook acquires Turkish travel specialist Öger Tours Hürriyet Daily News, 7 December 2010
  15. ↑ Landmark deal to create the UK’s largest travel retail network (retrieved 8 October 2010)
  16. ↑ Eleftheriou-Smith, Loulla-Mae (21 July 2011). "Thomas Cook and Co-operative merger given provisional go ahead". Marketing Magazine. Retrieved 5 October 2013.
  17. ↑ "Thomas Cook shares bounce back after Tuesday's plunge". BBC News. 23 November 2011. Retrieved 23 November 2011.
  18. ↑ "Thomas Cook appoints Harriet Green as chief executive". BBC News. 24 May 2012. Retrieved 6 October 2013.
  19. ↑ Calder, Simon (1 July 2013). "Thomas Cook's European Rail timetable reaches end of the line". The Independent. London. Retrieved 2 July 2013.
  20. ↑ Cassidy, Nigel (7 March 2014). "Back on schedule: Europe's InterRail timetable is re-born". BBC News. Retrieved 7 February 2016.
  21. ↑ "Thomas Cook agrees sale of Gold Medal". Travel Weekly News. 11 February 2014.
  22. ↑ Farrell, Sean (26 November 2014). "Thomas Cook shares crash amid shock departure of Harriet Green". The Guardian. London. Retrieved 26 November 2014.
  23. ↑ "Corfu gas death family secures legal aid for inquest". BBC News. 30 May 2014. Retrieved 17 May 2015.
  24. 1 2 Hayhurst, Lee (5 May 2015). "Corfu deaths 'could happen again', Cooper tells inquest". Travel Weekly. Retrieved 17 May 2015.
  25. ↑ "Thomas Cook staff cleared over Corfu child deaths". BBC News. 4 May 2010. Retrieved 17 May 2015.
  26. ↑ Higgens, Dave (7 May 2015). "Corfu carbon monoxide inquest: Thomas Cook boss refuses to apologise for children's deaths". The Independent. Retrieved 17 May 2015.
  27. ↑ "Corfu children's deaths: Thomas Cook 'breached duty of care'". BBC News. 13 May 2015. Retrieved 17 May 2015.
  28. ↑ Trend, Nick (14 May 2015). "Corfu carbon monoxide tragedy: Can we trust tour operators with our safety?". The Daily Telegraph. Retrieved 17 May 2015.
  29. 1 2 Bourke, Joanna (19 May 2015). "Carbon monoxide deaths: From a tragedy to a corporate disaster for Thomas Cook". The Independent. London. Retrieved 19 May 2015.
  30. ↑ Khomami, Nadia (19 May 2015). "Corfu holiday deaths: family not consulted over Thomas Cook donation". The Guardian. London. Retrieved 19 May 2015.
  31. ↑ "Thomas Cook Group Plc".
  32. ↑ "Leveraging best practice across our geographic businesses". Thomas Cook Group. 2012. Retrieved 6 October 2013.
  33. ↑ Top 50 Public sales: ATOL Holders
  34. ↑ "Overcapacity and compensation payments weigh on Thomas Cook". Financial Times. London.
  35. ↑ "Fond farewell to Thomas Cook". Manchester City F.C. 22 May 2009. Retrieved 6 October 2013.
  36. ↑ London 2012 Olympics: 200,000 spare tickets still to be sold The Daily Telegraph (London), 16 July 2012
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