Andrews & Arnold

Coordinates: 51°24′54.932″N 0°45′55.299″W / 51.41525889°N 0.76536083°W

Andrews & Arnold Ltd

Type	Limited
Industry	Internet
Founded	(1997)
Headquarters	Bracknell, England
Key people	Adrian Kennard (Managing Director)
Products	Internet Services
Website	http://www.aa.net.uk

Andrews & Arnold Ltd (also known as AAISP) is an Internet service provider based in Bracknell in the United Kingdom founded in 1997 and launched in 1998,^[1] primarily serving businesses and "technical" home users.^[2]

In 2009 the company was judged the best niche provider in the Thinkbroadband Customer Service Awards, based on customer ratings and again in 2010.^[3][4]

The company's owner, Adrian Kennard (RevK), stated in a blog post that as of October 2010 the company is "XKCD/806" compliant, referring to XKCD comic number 806. This means that technical support callers who say the code word "shibboleet" will be transferred to a technical support representative who knows at least two programming languages, and presumably can offer more useful advice than a standard tech support script.^[5][6]

Andrews & Arnold is one of the rare ISPs in the United Kingdom to provide IPv6 to home customers, for no additional charge.^[7]

Andrews & Arnold are strong advocates of not censoring Internet connections.^[8] Adrian Kennard has several blog posts discussing why Internet censorship as discussed in the UK is not workable, providing background for AAISP's decision.^[9]

Products

Andrews & Arnold have a number of product areas:

• Broadband
  • FTTC and FTTP
  • ADSL
  • 3G Data SIMs
  • Multiline bonded DSL circuits
• Leased Lines
  • Ethernet (2 Mbit/s - 1 Gbit/s)
• Domain & Hosting services
  • Colocation
  • Domain names
  • Email Services
• Voice
  • PSTN lines (For use with Broadband)
  • SIP Trunking
  • VOIP - Broadband Voice
  • SIP2SIM - Makes your mobile a SIP endpoint
• Hardware
  • FireBrick Ethernet routers

References

1. "Andrews & Arnold Ltd - About us". Aaisp.net.uk. Retrieved 2012-06-30.
2. "Andrews & Arnold Ltd - Broadband information". Aaisp.net.uk. Retrieved 2012-06-30.
3. "The UK's largest independent Broadband / ADSL troubleshooting website (incorporating news, reviews and comparisons)". thinkbroadband. Retrieved 2012-06-30.
4. "O2 and AAISP Top UK Broadband ISP Customer Service Awards 2009 − ISPreview UK News". Ispreview.co.uk. 2009-12-27. Retrieved 2012-06-30.
5. "Tech Support". xkcd. 2010-10-15. Retrieved 2011-12-24.
6. "XKCD/806 compliance". 15 October 2010. Retrieved 24 December 2011.
7. "IPv6". Retrieved 2013-10-07.
8. "Censorship views". Retrieved 2014-01-29.
9. "RevK's rants: CENSORSHIP". Retrieved 2014-01-29.