Palm Pre

Palm Prē

A Palm Prē with keyboard extended on the home screen.
Manufacturer Palm, Inc.
Successor Palm Pre 2
Related Palm Pixi
Form factor Slider smartphone
Dimensions 100.53 mm (3.958 in) (h)
59.57 mm (2.345 in) (w)
16.95 mm (0.667 in) (d)
Weight 135 g (4.8 oz)
Operating system Palm webOS
CPU 600 MHz (underclocked to 500 MHz) Texas Instruments OMAP 3430 (ARM Cortex A8 + PowerVR SGX)
Memory Original: 256 MB 166MHz DDR DRAM
Pre Plus: 512 MB 166MHz DDR DRAM
Storage Flash memory
Original: 8 GB
Pre Plus: 16 GB
Battery 3.7 V 1150 mAh
Internal rechargeable removable lithium-ion battery
Data inputs Multi-touch touchscreen display, volume controls, proximity and ambient light sensors, 3-axis accelerometer
Display 320 × 480 px, 3.1 in (79 mm) HVGA, 24-bit color LCD
Rear camera 3.2 megapixel camera with LED flash, "extended depth of field", and geotagging

Wi-Fi (802.11b/g), Bluetooth 2.1+EDR, MicroUSB, A-GPS
CDMA version: Dual band CDMA2000/EV-DO Rev. A 800, 1900 MHz
GSM version: Quad band GSM 850/900/1800/1900 MHz GPRS/EDGE

Dual band UMTS 850/1900 or 900/2100 MHz HSDPA
Hearing aid compatibility M4 [1]

The Palm Pre /ˈpr/, styled as palm prē,[2] is a multitask smartphone that was designed and marketed by Palm with a multi-touch screen and a sliding keyboard. The smartphone was the first to use Palm's Linux based mobile operating system, webOS.[3] The Pre functions as a camera phone, a portable media player, and has location and navigation capabilities. The Pre also serves as a personal information manager, has a number of communication and collaboration applications, and has Bluetooth and Wi-Fi connectivity built-in.[4]

The Pre was launched in the United States of America on June 6, 2009 with Sprint, and later in Canada with Bell Mobility. A GSM version of the original Pre was launched later in 2009 on a number of networks in Europe and in Mexico. A revised model, the Palm Pre Plus, which doubled the available memory and internal storage, was launched on January 25, 2010, for Verizon Wireless and later released on AT&T Mobility on May 16, 2010. The third generation of Palm Pre, the Palm Pre 2, which uses HP webOS 2.0 was announced October 2010. The Palm Pre became the fastest selling phone in Sprint's history.

History and availability

Palm debuted the Pre at the 2009 Consumer Electronics Show, as the first mobile phone to use the Texas Instruments OMAP 3430 processor, as well as its initial US exclusive carrier agreement with Sprint, which operates a CDMA network. Prior to the device launch, it was known internally by the codename Castle (after White Castle 'Slider' hamburgers, since this was Palm's first slider phone).

Apple accused the Pre of copying elements of the user interface, with Apple COO Tim Cook stating that "we will not stand for people ripping off our IP" and Palm responding that they "have the tools necessary to defend [themselves]", hinting at Palm's large portfolio of patents.[5][6]

On May 19, 2009, Sprint and Palm announced the Pre would be available beginning June 6, 2009[7] in the United States.

On May 28, 2009, Verizon Wireless announced that it would also carry the Palm Pre in "about six months."[8] A later comment from a Sprint spokesperson indicated that the launch carrier would have US exclusivity rights to the Pre "through 2009."[9] Sprint's CEO, Dan Hesse, commented that his company and Palm had agreed not to discuss the length of the exclusivity deal, but remarked that "it's not six months."[10]

On July 7, 2009, Telefónica announced that they would exclusively carry the Palm Pre in the UK, Spain, Ireland and Germany on their O2 and Movistar networks, with availability "before the winter holidays".[11] The Palm Pre was available on O2 but is no longer available in the UK.

On July 27, 2009, during the company's second quarter conference call, Verizon chief operating officer Denny Strigl announced that Verizon Wireless would begin selling the Palm Pre in early 2010.[12]

News coverage of the launch noted that the sales quantity was a record for any Sprint phone launch, and estimated sales of approximately 50,000 units for the day, and up to 100,000 for the week.[13] However, reports stated that sales of the Pre in July and beginning of August were much lower than expected.[14][15][16]

On August 27, 2009, Bell Canada made the Palm Pre available, with Bell supporting the data services on the EVDO Network.

On November 11, 2009, Palm announced that the Pre would be available in Mexico, naming Telcel the exclusive carrier for the Pre in the nation. Sales in Mexico began on November 27.[17]

Pre Plus

A new version of the smartphone, the Palm Pre Plus, was announced at CES 2010. Differences included removal of the center button, 16 GB storage memory (8 GB on the original Pre), doubling the RAM from 256 MB to 512 MB, and the back cover is now already Touchstone compatible. The keyboard and slider mechanism were also refined.[18] In the US, it was initially sold exclusively along with the Pixi Plus by Verizon Wireless. On March 22, 2010, Palm announced that it would be releasing both the Pre Plus and the Pixi Plus on the AT&T network in the "coming months".[19] O2 launched the Palm Pre Plus on May 16, 2010, for US$149.99 with a free Touchstone charger for new customers.[20]

Pre 2

Main article: Palm Pre 2

On October 19, 2010, HP announced[21] the third generation of Palm Pre, the Palm Pre 2, which uses HP webOS 2.0. The device has a 1 GHz processor, 512 MB RAM, a 5-megapixel camera and includes Adobe Flash Player 10.1 Beta, and more durable hardware including a gorilla glass screen.[22][23] The phone was released to consumers in France (2010 October; SFR), Canada (2010 December; Rogers), and the U.S. (2011 February; Verizon) and is also available unlocked from HP. HP stated that Verizon Wireless customers will be able to use Skype Mobile for Skype-to-Skype calls and messaging[21] when webOS 2.0 is released for consumer use. In December 2011 HP provided a firmware update to 2.2.4.[24]

HP Pre3

Main article: HP Pre 3

Internal hardware

The original Palm Pre's CPU is a 600 MHz Texas Instruments OMAP 3430 (ARM Cortex A8 + PowerVR SGX) underclocked to 500 MHz. It uses a Marvell sd8686 chip as a Wireless LAN SDIO Adapter for the WiFi and STMicroelectronics VX6852 as a 3.15-megapixel resolution sensor (2048 x 1536) for camera.

Screen and input

All Pre phones feature a 3.1-inch capacitive touchscreen over a 24-bit color 320×480 resolution HVGA liquid-crystal display. The touchscreen allows for manipulation of the UI with fingers instead of a stylus, commonly used with older Palm phones and PDAs. Below the display is the "Gesture Area", a touch-sensitive area with LED underlighting that permits additional touch commands.

The Pre has a full QWERTY keyboard. On the Pre, the keyboard slides out and is curved for ergonomics. In addition to the keyboard, the device features a single button in the center of the Gesture Area (absent in the Pre Plus), a volume rocker switch on the side, and a ringer switch on the top.

The Pre features three input sensors that allow it to respond to its surroundings. An accelerometer automatically changes the orientation of the display between landscape and portrait when the device is rotated in the user's hands. An ambient light sensor allows the Pre to automatically adjust the brightness of its display. A proximity sensor allows the Pre to disregard touch inputs when the phone is held close to a user's face during a call.

The original Pre has a 3 megapixel digital camera with LED flash.[25]


The Pre is available with high-speed connectivity on either EVDO Rev. A or UMTS HSDPA, depending on location. The Pre also includes 802.11b/g WiFi and Bluetooth 2.1+EDR with support for A2DP stereo headsets. A-GPS with support for turn-by-turn navigation is also included, though access to aGPS features remains locked for Verizon Wireless users. For charging and data-transfer, the Pre uses a microUSB connector with USB 2.0 support, and audio output is supported by a standard 3.5 mm headphone jack.[25] While the phone reports support for the Bluetooth DUN protocol, Sprint has not permitted use of the Pre in tethered (or "Phone as Modem") mode. Verizon does support tethering via their Mobile Hot Spot support. But the "homebrew community has many "patches" and apps that allow you to change settings on the Pre, one of them includes a free hotspot app for the Sprint users.[26]

Storage capacity

The Pre has 8.0 GB of internal flash storage (approximately 7.4 GB of which is user accessible). The Pre does not have a flash memory card slot. The Pre Plus has 16 GB of internal flash storage.[25]


A Touchstone Charger connected with a Micro-USB cable for power supply

The Pre can be charged either using the supplied MicroUSB cable, or by using an optional accessory for wireless charging using an electromagnetic induction charging dock, dubbed the "Touchstone Charger." The Touchstone Charger requires compatible back cover, which also is sold separately for the Pre,[27] while the Pre Plus comes with the touchstone-compatible back cover included.

Developer Mode

It is possible to access dev mode by entering the Konami Code (Up, Up, Down, Down, Left, Right, Left, Right, B, A, Start) on the home screen. It is also possible to write "webos20090606".


Main article: webOS

The Pre was the first Palm device to use webOS, a Linux-based platform that replaced Palm's previous Palm OS.


The webOS interface is based on a system of "cards" used to manage multitasking. webOS also supports multi-touch gestures, enabling most navigational input to be made using the touchscreen. The Pre does not include a virtual keyboard, only a portrait-oriented slide-out keyboard. An onscreen, virtual keyboard is embedded in the code and can be made available through a third party patch.[28] There are hundreds of third party patches that allow users to customize the usability and interface of the Pre.


webOS includes a feature called Synergy that integrates information from many sources. webOS allows a user to sign into accounts on Gmail, Yahoo!, Facebook, LinkedIn, and Microsoft Outlook (via Exchange ActiveSync). Contacts from all sources are then integrated into a single list. Synergy was highly innovative, and was regarded by many as a highlight of the new operating system,[29] but received some criticism for being undiscerning in what it included in the contacts application. For example, Engadget commented that it had contacts that were simply Birthdays extracted from Facebook.[30]


The device makes use of the cloud based services model, but uses no desktop sync client (in the style of Palm's HotSync synchronization method).[31]

However Palm has referenced a number of solutions for users who need to sync with their desktop software like Palm Desktop, Microsoft Outlook, or IBM Lotus Notes. Additionally, Mark/Space, Inc. has announced Macintosh desktop sync software, and Chapura such software for Windows.[32] Palm has offered an online guide to help customers.

Third-party applications

Official and homebrew third-party packages for webOS are reviewed in that main article.

Information gathering by Palm

According to (now former) Debian developer Joey Hess, the Palm Pre periodically sends users' information to Palm. Palm gathers users' GPS information, along with data on every application used, and for how long it was used. This information is uploaded to Palm on a daily basis. There is an "opt-out" when the user first uses the GPS system and this is common for all mobile carriers and with Google Maps. There is also an opt-out on GPS data being sent to Google.[33]


When showcased in 2009 January, five months prelaunch, the Pre received positive reviews, winning CNET's Best in Show, Best in Category: Cell Phones & Smartphones,[34] and People's Voice for CES 2009.[35]

The Palm Pre suffered from numerous quality issues. The slider mechanism felt loose and could cause wiggle, an issue that became known as the "Oreo Twist" by users.[36] Palm aimed to address the issue with the Pre Plus, making the slider mechanism stronger. The curved plastic screen seemed delicate, sometimes cracking from being in a pocket, and there were reports of faulty headphone jacks. On the Palm Pre Plus characters sometimes appeared twice when typing, although the user has only hit the key once.[37] Many reviews noted the poor build quality of the phones.[38] In Engadget's second open letter to Palm, they cited "hardware issues which plagued the Pre, with no outward acknowledgment or rush to correct."[39] They added, "We've seen countless reports, read too many blog posts to recall, and heard all sorts of horror stories about broken sliders, power buttons that stop functioning, the "Oreo cookie" effect, and more. Hell, even our first review unit broke!"

Overall sales were modest from the outset.[40] Users expressed intense concern about the slow pace of webOS upgrade releases and the absence of substantially improved hardware.[41] Comments were critical of the lengthy delay in releasing the promised Flash application, dysfunctional document handling such as PDF files, speculation of what could be underlying the technological or business reasons for the slow release of the webOS 2 upgrade for existing phones, and a concern that when eventually released the webOS 2 upgrade would be incompatible with Palm OS emulation. Media opinion in 2010 December was not enthusiastic.[42][43] While it was the fastest-selling cell phone in Sprint's history, the Pre has been described as Palm's swan song since the sales were not enough to keep the company afloat, leading to its acquisition by HP.

See also


  1. "Palm Support: Hearing Aid Compatibility". Retrieved 2009-10-24.
  3. Carrol, Tim (2009-01-19). "TealPoint & Normsoft on webOS: It's Great, But We Want C". Palm Info centre. Retrieved 2009-01-19.
  4. Keilhack, Kris (2009-01-08). "Palm Announces the Palm Pre Smartphone". Retrieved 2009-01-08.
  5. Hachman, Mark (January 21, 2009). "Will Apple Sue Palm Over the Pre?". Opinion/News/Comentary. PC Mag (magazine). p. 1. Retrieved 2009-01-27.
  6. Apple vs. Palm: the in-depth analysis – by Nilay Patel, posted January 28, 2009
  7. "Palm Pre's coming out party: June 6th". Wealth Alchemist. 2009-06-05. Retrieved 2009-07-03.
  8. Verizon to sell Palm Pre, new Blackberry Storm – By Sinead Carew and Franklin Paul of Reuters, posted May 28th 2009
  9. Cheng, Roger (May 28, 2009). "Sprint Has Palm Pre Exclusive Through 2009". Opinion/News/Comentary. Smartmoney. p. 1. Retrieved 2009-05-30.
  10. Reardon, Marguerite (June 5, 2009). "Sprint CEO says Pre deal is longer than six months". Cnet. p. 1. Retrieved 2009-06-05.
  11. Palm Pre launches with Telephonica O2 in Europe – TechCrunch
  12. "Weak economy hurts Verizon's earnings". CNET News. 2009-07-27. Retrieved 2009-07-28.
  13. Palm Pre Sells Briskly at launch |Posted By: Roger Cheng |June 9, 2009 |Accessed on July 14, 2009
  14. "Maybe The Palm Pre Isn't Selling So Well, After All". techcrunch. 2009-07-06. Retrieved 2009-08-23.
  15. "Report: More Palm Pre Returns? Strong iPhone Debut". 2009-07-21. Retrieved 2009-08-23.
  16. "Palm Pre Sales Fail to Meet Analyst Expectations". 2009-08-14. Retrieved 2009-08-23.
  17. The Official Palm Blog: Palm Pre launching in Mexico on Telcel.
  18. "Palm Pre Plus and Pixi Plus first hands-on". 2010-01-08. Retrieved 2010-01-08.
  19. "Palm Pre Plus and Pixi Plus for AT&T 'in the coming months'". 2010-03-22. Retrieved 2010-03-22.
  20. "Pre Plus comes to AT&T on May 16, $149.99 with free Touchstone". 2010-05-10. Retrieved 2010-05-10.
  21. 1 2
  22. "HP Introduces webOS 2.0, the Next Generation of Mobile Innovation". 2010-10-19. Retrieved 2010-10-19.
  23. "Palm Pre 2 hands-on video. 1Ghz CPU, 5mp camera, gorilla glass screen, qwerty keyboard"
  25. 1 2 3 "Palm Unveils All-new webOS" (Press release). Palm, Inc. 2009-01-08. Retrieved 2009-05-27.
  26. Verizon Wireless online store
  27. Palm Pre – Touchstone Charging Kit – Shop
  29. Hardy, Ed. "Answers to Frequently Asked Questions on Palm Synergy". Brighthand.
  30. Topolsky, Joshua. "Palm Pre review, part 2: Synergy, phone, media, applications". Engadget.
  31. Stokes, Jon (2009-01-11). ""Synergy" means no need to "save" or "sync" on Palm's pre". Ars Technica. Retrieved 2009-01-14.
  32. "Several Companies Bringing Desktop Synchronization to Palm Pre". 2009-06-08. Retrieved 2009-07-03.
  33. Newman, Jared (August 13, 2009), "Report: Your Palm Pre May be Spying on You", PC World.
  34. CES 2009 – Consumer Electronics Show – Best of CES Awards: Nominees –
  35. Palm Pre Wins CNET Best of CES Awards Posted By: Kris Keilhack Saturday, January 10, 2009
  36. Bohn, Dieter (June 30, 2009), "Do You Have Palm Pre Hardware Issues?",
  37. Bohn, Dieter (February 22, 2010), "Keyboard Issues with Palm Pre Plus?",
  38. Chen, Jason (June 3, 2009), "Palm Pre Review", Gizmodo.
  39. Topolsky, Joshua (March 19, 2010), "Palm: this is your survival guide",
  40. "Palm Pre Fizzles for Sprint", PC World
  41. Including numerous articles on the "webOSroundup" blog site
  42. John R. Quain. ( 2010 Dec 07. Gadget Groaners: The Top Five Tech Gifts You Should Return.
  43. Jared Newman.( PCWorld) 2010 Dec 08.The 20 Biggest Tech Failures of 2010: You can't appreciate the highs without looking at the lows.
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